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Sales Operations Specialist - Burr Ridge, IL

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Burr Ridge, IL US

The School Education Group, a division of McGraw-Hill Education and the leading provider of print and digital educational materials for Grades PreK-12, is looking for a Sales Operations Specialist to process requests for the Sales Field from our Burr Ridge, IL office.

As part of our PreK-12 business, you’ll be part of a team that creates robust digital tools, curriculum and learning solutions in a variety of formats that are used by millions of educators and students every day. 

Your contribution to the team includes:

  • Upon request by direct Sales Representative via phone or email, create quotes, samples, pilots, and free with orders.
  • Convert Leads generated via national or local marketing efforts and convert them to contacts within SFDC.
  • Troubleshoot Orders, which may contain sale orders, samples, free with orders, or pilot, when requested by Sales Representative.
  • Work with sales and CSOM leaders on process improvements
  • Establish and maintain relationships with Direct Sales, gaining confidence and trust
  • Ability to communicate information quickly, accurately and at the appropriate level of detail for the sales organization and customers both verbally and in writing
  • Thoroughly understand policies and procedures
  • Respond and help produce several applications and proposals simultaneously in a fast pace and hectic environment where high volume sales are at stake.

What you’ll need to be successful:

  • Bachelor’s degree preferred
  • Experience and understanding of industry and how educational products are sold and delivered
  • Demonstrated strong customer service orientation
  • Demonstrated success with achieving  service level expectations and or fast paced environments
  • Data processing with speed and accuracy
  • Exceptional analytical, research, and problem solving skills
  • Entry level Microsoft Word, Excel, Power Point, Outlook, Internet/Intranet
  • Able to use SFDC or similar tracking tool
  • Demonstrated ability to form solid relationships at all levels
  • Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force are a plus.

Why work for McGraw-Hill Education? You’ll have the opportunity to unlock your potential, both professional and personally. Click here to learn more!

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