Analyst, Corporate Systems - Noida, India
has an opening for an experienced, innovative, and strategic Corporate System Analyst based at Noida, India.
The Corporate System Analyst will support the SaaS applications in Procurement, Human Resources and Communications. The resource will acquire in depth knowledge of Ariba, Fieldglass, Workday and Jive Software through cross training, documentation and support tasks assigned by the on-shore leads. Resolve support requests provided through the Help Desk ticketing software. This resource will provide stable support to the Procurement, Human Resources and Communications teams.
Projects and Enhancements: Work with MHE technical leads for Jive, Ariba and Workday to identify project work to drive improvement of these systems. Fill the roles of Business Analyst, Developer and Tester when needed. Prepare system data flow diagrams at the direction of MHE Technology Lead
Support Activities: Manage day-to-day operations of integration activities of Ariba, Jive, Workday. Resolve support tickets submitted through our Help Desk ticketing system. Manage day to day operational support around failed jobs, schedule updates and minor enhancements.
Effectively communicate assignment status to GTS Leads.
Functional Design document creation.
Technical Design document creation.
Process flow review and enhancements.
Code development and unit testing related to enhancements.
Develop effort estimation on change requests.
Inter team collaboration and communication.
Maintain design documents and object code changes through PPM.
Maintain object versions in PVCS.
Perform Assembly Testing.
Facilitate User Acceptance testing.
Reports progress and status toward department goals in a timely and effective manner.
Establish domain expertise in the relevant back office systems as needed to support key test processes in both manual and automated capacities
Utilize project management processes and methodologies to assist in on-time, on budget and high quality deliverables
May be required to perform software upgrade evaluations
Successfully work with teams in an onsite and offshore support delivery model
Coordinate system changes across divisions and business groups
Document system changes via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis
Degree in Management Information Systems / Computer Science (or equivalent)
Experience supporting and or implementing Ariba Procure to Pay desirable but not required.
Experience with Fieldglass and Concur desirable but not required.
Background in integration between ERP and downstream systems especially Oracle EBS R12.
Experience using the Ariba Integration Tool Kit or other ETL type tool.
Database experience including view creation.
Experience with project accounting a plus.
Ariba On Demand, Fieldglass, Concur, Ariba ITK a plus
Windows, Linus family operating systems
Database connectivity skills using tools such as Toad and Oracle Developer.
Version control software
Proven ability to work with diverse groups of people in challenging and complex endeavors, as demonstrated by successful team experience.
Proven ability to work directly and communicate effectively with all levels and groups across the organization.
Ability to estimate personnel needs, meet completion dates, interpret and ensure consistent application of organizational policies.
Strong analytical, troubleshooting and problem-solving ability are essential.
Strong customer service orientation and quality focus
McGraw-Hill Education is a learning science company that delivers personalized learning experiences that help students, parents, educators and professionals drive results. As we continue to grow, we need top customer support talent to meet our customer’s needs. If you have the combination of attention to detail and problem solving in a customer focused environment, we want to talk to you.