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Manual Billing Coordinator - Texas, Home, TX

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Req ID :
Date Posted :
Job Type :
Job Category :
Customer Service
Location :
Texas, Home, TX US

We have an opening for an experienced, innovative, strategic Manual Billing Coordinator able to work in our Blacklick or Ashland, OH office or Remotely from Texas. Does this sound like you?


At McGraw Hill Education, we believe service is our strength. As a Manual Billing Coordinator, you will be part of our Customer Service Order Management (CSOM) team providing world class customer service and support to our customers. 

The Manual Billing Coordinator is responsible for ensuring Virtual Codes, Online Access, and Subscription requests are supplied to customers. The Manual Billing Coordinator will collaborate with Finance, Sales and others to insure all manual billings are processed in an accurate and timely manner. This position is responsible for identifying gaps and project managing process improvements. Trouble shooting and follow up are required to resolve any issues may that arise. 

Your contribution to the team includes:

  • Prioritize daily workload for Manual Billings
  • Review Salesforce dashboards
  • Interpret multiple document types
  • Recommend process improvements
  • Make direct customer and sales contact via phone or email as needed for clarification
  • Schedule and facilitate conference calls as needed
  • Create Audit Reports to ensure month end and timely billing for all accounts and Business Units
  • Quality Controls for inspection of accuracy
  • Participate in testing
  • Data entry corrections when necessary
  • Special projects as assigned
What you'll need to be successful:
  • High School Diploma or equivalent experience
  • Salesforce, Smartsheet, and Oracle experience
  • Intermediate experience with Microsoft Office Applications (Word, Outlook, excel)
  • Acute attention to detail and Business acumen
  • Demonstrated problem solving skills/works independently to identify and resolve problems accurately
  • Demonstrated multi-tasking skills
  • Ability to work from digital documents
  • Superior verbal, written and interpersonal communication skills
  • Willing to work flexible hours
  • Willing to cross train and sustain in other areas within CSOM

Why work for McGraw-Hill Education? You’ll have the opportunity to unlock your potential, both professional and personally. Click here to learn more!

Other Locations
North America-United States-Ohio-Ashland, North America-United States-Ohio-Blacklick

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